Request account and data deletion
Use this page to ask thynkWISE and your salon to delete a Salon OS account or personal data associated with it.
Last updated: 30 September 2026
How to submit a request
- Email from the address used to sign in, where possible. If the account uses a mobile number, include that number and the salon or workspace name.
- State whether you want the sign-in account deleted, particular personal data deleted, or both.
- Do not email a password, PIN, one-time code, passkey, payment-card detail or identity document. thynkWISE will respond with a safe verification step if more information is needed.
If the button does not open your email app, send the request to partner@thynkwise.co.in with the subject “Salon OS account deletion request”.
What happens next
thynkWISE verifies the requester and identifies which organisation controls the records. If the information belongs to a salon's workforce or customer records, thynkWISE may send the request to that salon for its decision and confirmation. Access can be disabled while the request is reviewed where appropriate.
After approval, account data that is no longer required is deleted or de-identified. Backups age out under their normal protected retention cycle. The requester will receive a response explaining the action taken or why particular records cannot yet be deleted.
Information that may be retained
Deleting a sign-in account does not necessarily erase every record that mentions the person. A salon or thynkWISE may need to retain invoice, tax, payroll, attendance, fraud-prevention, security, audit, dispute or legal records for the applicable retention period. Where possible, access is restricted and data that is not needed is removed or de-identified.
Other privacy requests
The same contact can be used to request access or correction. Read the Salon OS Privacy Policy for details about the information handled by the service and the choices available to users.