Refunds & Cancellations
What happens to your money when a booking is cancelled, a payment fails, or something is charged twice.
Last updated: 13 October 2026
1. A payment failed, or you were charged twice
If money left your account but the payment did not complete, or you were charged more than once for the same bill, the bank or payment gateway reverses the extra amount to the account or card you paid from, usually within 5 to 7 working days; the exact time depends on your bank and the payment method. If it has not reached you after that, contact the salon, or write to us with the payment reference shown on the payment page, and we will help trace it.
2. Cancelling a booking
You can cancel by contacting the salon you booked with. The salon’s own cancellation terms apply to the service itself.
3. Deposits
A deposit paid to hold a booking is kept against that booking and applied to your bill when you are served.
If the booking is cancelled, you will be sent a link asking whether you want the deposit kept as salon credit. If you agree, the whole amount you paid, including the GST in it, is added to your balance at that salon and is used in full against a later bill. Nothing moves until you agree. If you would rather have the money returned to your payment method, ask the salon.
4. Refunds for services already received
Whether a service is refunded is for the salon to decide under its own policy. When the salon refunds a bill, it issues a credit note against the invoice, as the tax rules require, and the refund goes back the way you paid where that is possible, within 5 to 7 working days of the salon approving it. Parts of a bill paid from your salon balance or a package return to that balance or package.
5. Memberships, packages and salon credit
Memberships, packages and salon credit are held by the salon that sold them and are used at that salon. Ask the salon about their terms and any change or refund.
6. How to ask for a refund
- Contact the salon, quoting your booking reference or the payment reference.
- If you cannot reach the salon, or a payment problem is not resolved, call +91 70977 09722 or email gayathri@trimx.in with the same reference. See Contact.